To All of our Patients,

In March, the Governor mandated specific restrictions on elective medical procedures. As these restrictions are being lifted and we return to our new "normal", we want to share some of the changes you will experience when visiting our office.

We have used this time to research the safest possible office environment we can provide. You are used to seeing us in gloves, masks, and PPE as dentistry has practiced Universal Precautions for Blood Borne Pathogens for decades, but in our return to a more normal schedule, we are transitioning with new equipment and new protocols to also accommodate precautions for Airborne Pathogens. You will notice some physical changes such as barriers, new air filtration systems, UVC light disinfecting equipment, aerosol evacuation robots, slightly different protective clothing, and a new scheduling routine. We will also have a pre-appointment phone interview for medical updates and instructions about your appointment the day before you come in.

In addition to the phone interview, we ask that you please adhere to the following protocols on the day of your appointment:

  1. Please use the hand sanitizer located outside the front door before entering the building.
  2. Please wear a mask at all times unless asked to remove it. If you do not have a mask, we are happy to provide you with one at the door.
  3. All family members without appointments are asked to remain outside on the porch or in your vehicle. Exceptions to this rule are young children and/or patients that require extra help getting into the office.

We will also be taking your temperature, oxygen saturation level, and blood pressure at every appointment. Many of these protocols, along with PPE shortages, have led to a significant increase in cost to keep our patients and staff safe. For this reason, there will be a separate charge titled "Airborne Protocol" on each visit in addition to your regular visit charges.

We appreciate your patience and welcome your questions. As challenging as this time has been for us all, we are excited to problem solve and develop a new way of offering you the best and safest dental care possible.

The Entire Staff of
Susan Ion Hogan DDS, PA